About 20% of the PDF's are coming in corrupt

  • Glenn Schultz
    Asked on November 11, 2021 at 5:44 PM

    We are having the same issue as of late. About 20% of the PDF's are coming in corrupt. PLEASE do not ask me to re-do the emails, as I have 106 forms and don't have time to do your job for you.

    With a paid account, I hate that the only support is via message board.

    This seems to be a recurring issue with Jotform and it is really causing our business problems.

    Error:

    1636665998 618d8a8eb96de Screenshot 10

    This particular item is from form https://form.jotform.com/81975655994176

  • David JotForm Support Manager
    Replied on November 11, 2021 at 5:59 PM

    We apologize for the inconvenience. I reviewed your form, and the PDF attachment is disabled in your notification and autoresponders:

    1636671167 618d9ebf6c578 PDF attachment Screenshot 10

    Could you please try to enable it again? Also, some autoresponders are not checked off to be sent upon submission.

    Besides that submission ID 5123673942028104299 where the PDF attachment came corrupted, could you provide us the IDs of few more submissions where the same issue happened? https://www.jotform.com/help/549-where-to-find-the-submission-id/

    We would escalate that information to our back-end team.