my quota is 260 but for 201 forms are not working

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    poojalonde
    Asked on March 21, 2014 at 06:55 AM

    Hi,

     

    i have a limit of 260 submissions per month 

     

    but now its 201 and its not working 

     

    Regards

     

    pooja

  • Profile Image
    gori-mathew
    Answered on March 21, 2014 at 08:26 AM

    Hello Pooja,

    I have checked your account and do confirm that its active and your limits have not been exceeded as shown in the screenshot below:

    The note above does not mean that your account has already been disable for overlimit but just serves as a reminder that the upload space allocated to you is almost over.

    Thanks!

  • Profile Image
    EliezerN
    Answered on March 21, 2014 at 10:24 AM

    @pooja

    If you replied to us, please note that we did not receive your last message. So, please resend it using this link: http://www.jotform.com/answers/350471

    Thanks

  • Profile Image
    poojalonde
    Answered on March 21, 2014 at 11:23 PM

    yes i understand that it does not mean that my quota is full

     

    but in http://bigjobsconsultancy.com/#portfolio , http://bigjobsconsultancy.com/#blog

     

    on submit it shows the error sayin your quota is full please contact your form owner

  • Profile Image
    EltonCris
    Answered on March 22, 2014 at 12:19 PM

    @ poojalonde

    The form embedded on that page belongs to the account hguok as of checking. When I tried the form and submit it, I don't get any over quota error anymore. Where you able to sort this out? Let us know if you still have issues. Thanks!

  • Profile Image
    poojalonde
    Answered on March 23, 2014 at 11:38 PM

    since the forms was not working on account "poojalonde"

    i raised the request to transfer/clone the forms to the account "hguok"

    so it is working fine . but still my account " poojalonde" no forms are getting submitted please check the below links

    http://bigjobsconsultancy.com/wordpress/?p=355

    on click of apply now it will be directed to http://form.jotform.me/jsform/40793127847463

    getting some codes 

  • Profile Image
    ashwin_d
    Answered on March 24, 2014 at 03:52 AM

    Hello poojalonde,

    Upon checking the above URL, I found that the form #40793127847463 is not there in your account. I did try to send you a test submission on one of your form and I found the issue you are having. On click of submit button it gives you an error message "Form over quota" even if your submission count is still "201 of 260 used"

    I am reporting this to our back end team. We will get back to you as soon as we have any update on this.

    Thank you!

  • Profile Image
    aytekin
    Answered on March 24, 2014 at 05:22 AM

    I have also reset your counts in case the problem is on our end.