Why am I prompted to sign in or create an account when accessing approval links?

  • Profile Image
    Catawba_Shores
    Asked on November 11, 2021 at 06:16 PM

    Hi,

    I have 3 forms. All 3 forms have approval workflows. Each form's approval workflow contains two 'approve and sign' steps. All 'approve and sign' steps across all 3 forms (6 steps total) are all marked to NOT require the approver to sign in. The expectation is: Anyone possessing the email containing the approve/deny links should be able to sign and complete the approval/denial without needing to sign in. Actual: If I do not have a signed-in session to Jotform established in browser and I click an approve/deny link, it lands me on a page asking me to sign in or create an account. Why is this happening?

    Thanks!

  • Profile Image
    Catawba_Shores
    Answered on November 11, 2021 at 06:32 PM

    Please disregard. I just noticed the only time this occurs is when the approval workflow is already completed. I tried again with a new, unprocessed approval and it worked as expected.