Form appearance designs are not being updated in live-form.

  • Profile Image
    Asked on November 11, 2021 at 08:21 PM

    Hi there,

    I have created a form and have all the background, colours and branding ready to go - however, when I preview or use the publish link - many of these features on the form are not visible?

    e.g. the logo isn't showing, the submit button is the wrong colour and the background image isn't showing.

    This survey needs to go out today.

  • Profile Image
    Answered on November 11, 2021 at 10:38 PM


    This is your current background image setting:


    That's why you are seeing this as the background:


    But I do see the color difference between editor and live form:


    You have clearly set it to #763d87 in your Advanced Designer:


    I need to escalate this as a bug for our backend team to investigate.

    In the meantime, please try to set your button color with CSS:

    button.form-submit-button {
    background: #763d87 !important

    Our apologies for the inconvenience caused.

  • Profile Image
    Answered on November 11, 2021 at 10:44 PM

    BTW, I can see the logo on my end: