Form appearance designs are not being updated in live-form.

  • may.justine
    Asked on November 11, 2021 at 8:21 PM

    Hi there,

    I have created a form and have all the background, colours and branding ready to go - however, when I preview or use the publish link - many of these features on the form are not visible?

    e.g. the logo isn't showing, the submit button is the wrong colour and the background image isn't showing.

    This survey needs to go out today.

    Jotform Thread 3505005 Screenshot
  • Yau_C
    Replied on November 11, 2021 at 10:38 PM

    Hi,

    This is your current background image setting:

    1636687514 618dde9a4a3d1  Screenshot 10

    That's why you are seeing this as the background:

    1636688270 618de18ea7947  Screenshot 21

    But I do see the color difference between editor and live form:

    1636687742 618ddf7eea0ac  Screenshot 32

    You have clearly set it to #763d87 in your Advanced Designer:

    1636687834 618ddfda8e72d  Screenshot 43

    I need to escalate this as a bug for our backend team to investigate.

    In the meantime, please try to set your button color with CSS:

    button.form-submit-button {
    background: #763d87 !important
    }


    Our apologies for the inconvenience caused.

  • Yau_C
    Replied on November 11, 2021 at 10:44 PM

    BTW, I can see the logo on my end:

    1636688633 618de2f91d4c5  Screenshot 10