Why can't I move boxes or delete them?

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    Asked on March 21, 2014 at 10:02 AM

    I wrote before about not being able to edit my forms but, you responded that you saw no problem. However, I am trying to edit my "Guest Registration form and am unable to remove boxes I do not want on it, I cannot add another option in the payment box and I tried to just start over with a new form but, accidently my "Full Name" box was dropped to the last option and I cannot right click on it to move it up where I want it to be like I used to be able to do. 

    It used to be so easy to edit forms, move things around, take boxes out, etc but, now it's like I have to make sure everything is absolutely perfect when I first make the form or I'm stuck with what I have which makes it frustrating when I share that link around for guests to register or post it on our website because if I have to change something I have to completely make a whole new form and then the url has to be changed.

    Any suggestions? I used to love this service till I signed up for a premium account and now I can't edit the way I used to be able to. That seems to be when it all changed when I went premium. I would like to go back to free and not accept payments through it if that is the problem.

    Please advise,


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    Answered on March 21, 2014 at 11:00 AM

    Hi Kelly,

    We apolgize for any incovenience caused. 

    BUT currently, we are not able to encounter the same issue you mentioned about not being able to edit the form. Even so, we do not have reports from other usrs of similar issue at this time.


    To help you on your reported issue, we need more details about it.

    Is this the form https://www.jotform.com/40793581388972 in question?

    Can you clarify which boxex you cannot move or delete?

    It will greatly help if you can provide as screenshots with directions pertaining to the issue.

    YOu can try uploading screenshot images here http://tinypic.com/ and then share to us the link to the images you uploaded.

    This way we can have visual of the issue you encountered.

    Please update us.


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    Answered on March 21, 2014 at 11:37 AM

    Sure, this is one of the forms: http://form.jotform.co/form/31614925565862 my original one, there is a picture box at the very top and a box at the very bottom that I cannot remove, I minimized the top one but, can't get rid of it. Then in the paypal section I'd like to add another option and cannot. When I click on any of the boxes to edit or remove the little boxes no longer appear to do this where it would have the edit or the "X" to remove the box entirely. 

    I then started creating this form: http://form.jotformpro.com/form/40793581388972 and accidently let the name box fall to the bottom so I tried to move it up, I used to be able to right click and move it up or I could drag it to where I wanted it, I can no longer do either.

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    Answered on March 21, 2014 at 01:28 PM

    Thanks for providing the information.

    I cloned your form and tried to edit it by deleting the Image fields at the top and bottom of the form, and I got no issues. I also added more options to the Paypal products. Here is a video so that you can see that I found no issues:


    Did you already try using a different browser to edit the form? I may be a browser related issue. Could you please let us know which browser and the version of the browser you are using?

    That way we will be able to further investigate about the cause of this issue. Also some screenshot would be helpful if possible.

    In the meantime you can also try clearing your browser cache, that may also help to resolve the issue.


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    Answered on March 24, 2014 at 11:02 AM

    Thank you for your help, the problem was I use Google Chrome, when you mentioned browsers I switched to Internet Explorer and it worked fine. I hope you'll have it compatable with Google Chrome soon as I use that browser constantly!

    But, thank you again for your help!

  • Profile Image
    Answered on March 24, 2014 at 01:23 PM

    Actually we do recommend Chrome to work with our form builder

    The problem could be sorted out if you clean the browser's cache and cookies. Otherwise you can also use Firefox

  • Profile Image
    Answered on May 22, 2014 at 04:28 PM

    I began to have this problem right after the last Chrome update to version 35. Before that update it worked perfectly for me. I wonder if it has something to do with the new touch stuff they have added to Chrome for touchscreens.

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    Answered on May 22, 2014 at 05:05 PM

    Have you tried reverting the form to a previous version using the Form Revisions to see if that helps any?