What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't the shipping cost option available for paypal pro tool?

    Asked by qtarget on March 21, 2014 at 11:56 AM

    Hello. I have noticed that when I use the simple paypal payment tool I can setup the shipping cost parameter in the payment wizard (other options section), while that is not possible when I use the paypal PRO tool. Why that? How can I configure a shipping cost for my items using a paypal pro payment tool?

    tool payment tool section items
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    JotForm Support

    Answered by TitusN on March 21, 2014 at 01:54 PM


    Yes - It currently does not support the shipping option as in Paypal (not pro).

    I have raised a feature request for the same.

    In the meantime, please try this workaround and let us know if it helps. I believe it works for Standard Paypal accounts.

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    JotForm Support

    Answered by NeilVicente on March 23, 2014 at 02:50 AM


    We were suppposed to have this implemented last week, but Paypal Pro's API Sandbox is having some issues, so we stopped working on it until the issues are resolved. We cannot implement a feature without extensive testing, and the API sandbox is crucial to this process.

    We will inform you when it becomes available.

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    JotForm Support

    Answered by NeilVicente on April 18, 2014 at 07:25 AM


    I am happy to to inform you that shipping is now available for forms integrated with Paypal Pro.

    Please do try it and let us know your thoughts.