Taking Payment but I dont see the money in account

  • alyv12
    Asked on March 21, 2014 at 12:28 PM

    The jotform is processing the payment, but it is not showing up in my Stripe or Paypal account. Please let me know where the money is going

    Page URL: http://form.jotform.co/form/33646136144856
  • Jeanette JotForm Support
    Replied on March 21, 2014 at 2:52 PM

    Jotform do not "process" anything, we just provide the connection (the integration through Stripe API) All transactions are handled at the Payment processor side

    Upon checking your form, I see you have connected in "Test Mode"

    Taking Payment but I dont see the money in account Image 1 Screenshot 20

     

    Please make sure you use the real Stripe API credentials  and that the checkbox is not selected

  • alyv12
    Replied on March 21, 2014 at 3:40 PM
    Should I then contact Stripe to see why even though I am in test mode it
    charged my credit card
    Alyson (Vislocky) Simons
    (805) 689-5658
    ...
  • Mike_T Jotform Support
    Replied on March 21, 2014 at 5:37 PM

    Your Stripe integration is set to the live mode at this time. You can click on the Magic Wand icon to check/update the integration settings.

    Taking Payment but I dont see the money in account Image 1 Screenshot 20

    If you need any further assistance on this, please let us know.

  • Jeanette JotForm Support
    Replied on March 21, 2014 at 5:46 PM

    If your Visa was charged, you probably used the rea API keys. Please contact them to see if the charge was effective and let us know so we can also find out in our side why this happened