What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Taking Payment but I dont see the money in account

    Asked by alyv12 on March 21, 2014 at 12:28 PM

    The jotform is processing the payment, but it is not showing up in my Stripe or Paypal account. Please let me know where the money is going

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on March 21, 2014 at 02:52 PM

    Jotform do not "process" anything, we just provide the connection (the integration through Stripe API) All transactions are handled at the Payment processor side

    Upon checking your form, I see you have connected in "Test Mode"


    Please make sure you use the real Stripe API credentials  and that the checkbox is not selected

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    Answered by alyv12 on March 21, 2014 at 03:40 PM
    Should I then contact Stripe to see why even though I am in test mode it
    charged my credit card
    Alyson (Vislocky) Simons
    (805) 689-5658
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    JotForm Support

    Answered by Mike_T on March 21, 2014 at 05:37 PM

    Your Stripe integration is set to the live mode at this time. You can click on the Magic Wand icon to check/update the integration settings.

    If you need any further assistance on this, please let us know.

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    JotForm Support Manager

    Answered by Jeanette on March 21, 2014 at 05:46 PM

    If your Visa was charged, you probably used the rea API keys. Please contact them to see if the charge was effective and let us know so we can also find out in our side why this happened