What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What if someone fillled the form but didn't made the payment?

    Asked by cool1guy on March 21, 2014 at 12:58 PM

    Will I still get his submitted information if the payment wasn't successful? Or it won't be sent until and unless the payment has been made? Is there any option to activate this if its not active?

    Activate and
  • Profile Image
    JotForm Support

    Answered by Mike_T on March 21, 2014 at 03:31 PM

    Let me please inform you that unpaid PayPal submissions are being placed into Incomplete Payments folder on Submissions page. Please see the following tutorial to find out more information about it:

    How to View Incomplete Payments

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by cool1guy on March 21, 2014 at 03:37 PM

    Sounds perfect. I thought they aren't saved but glad to know they're still there.

    Keep up the great work guys!