I purchased a Premium subscription but it says that I almost reach my 100 submission limit

  • conradsoutfitters
    Asked on March 21, 2014 at 1:16 PM

     GOT THIS MESSAGE


    We would like to inform you that your JotForm account has almost reached 100 submissions per month this month. Free accounts are limited to 100 submissions per month. Your forms will be automatically disabled once you reach your allocated quota.

    MY PREMIUM ACCOUNT  ID# INT131229-8267-22800  PLEASE LOOK INTO THIS.

    JOT FORM IS A BIG PART OF OUR BUSSINESS HOPE YOU CAN FIX THIS SOON.

    THANK YOU

    CONRAD WYANT OWNER /OPERATOR

  • conradsoutfitters
    Replied on March 21, 2014 at 4:16 PM

    Hi,

    Yes please show OUTFITTERS to be the paid account. the accout that is connected to

    Order Id: #INT131229-8267-22800

       I thank you for your help

  • Jeanette JotForm Support
    Replied on March 21, 2014 at 5:50 PM

    In that case you should be all set, the account OUTFITTERS is on premium status, it only shows this form though, while conradsoutfitters  shows 4 forms

    We could transfer them to your paid account. Please let us know if this is what you want to do

  • eagledrop
    Replied on March 21, 2014 at 6:30 PM

    I can not log into outfitters account please send me some info on how to do this.

    thank you very much for your help.

  • TitusN
    Replied on March 21, 2014 at 7:08 PM

    Hello,

    Just go to http://jotformpro.com/login and select "Forgot Password?"

    Enter the account Username = OUTFITTERS , and you will recieve an email on the address on file with steps on how to access your account.

    I purchased a Premium subscription but it says that I almost reach my 100 submission limit Image 1 Screenshot 20

    Let us know if this helps.

  • eagledrop
    Replied on March 21, 2014 at 7:28 PM

    I can log into accout conradsoutfitters but can't log into accout conrads  .. need help

    sorry for being dumm ..  thanks for your help.. can you just change all to conradsoutfitters accout?

    thanks again

  • David JotForm Support Manager
    Replied on March 21, 2014 at 9:41 PM

    Hi, the email address used on the conrads account is info@conradsoutfitters.com, please try to reset your password again, and the email will be sent to that email address.

  • conradsoutfitters
    Replied on March 22, 2014 at 5:40 PM

    can't sign into my accout conrads allways comes up conradsoutfitters can you please help?

    Can you remove evert thing from the accout conradsoutfitters and also remove this free accout

    so i can hopefully open up in conrads accout. I thank you so much for you help.

    conrad

  • jonathan
    Replied on March 22, 2014 at 10:45 PM

    Hi Conrad,

    This probably due to saved cache  on your browser. Can you please try clearing it first before trying again. Use this guide to clear the browser's cache.

    And it is because both of the username was using the same e-mail account.

    I have deleted the FREE account conradsoutfitters.

    You can try again login using the conrad username.

    Hope this help. Inform us if issue persist.

    Thanks.

  • conrads
    Replied on March 23, 2014 at 12:50 AM

    It looks like everything is working ok now. I want to thank you for all you help. I like to use jotforms it is a grate program and works good for my bussiness. Again thank you so much for you help.

    Conrad

    High Country Outfitters Inc.

  • Ashwin JotForm Support
    Replied on March 23, 2014 at 2:37 AM

    Hello Conrad,

    On behalf of all my colleagues, you are welcome.

    Do get back to us if you have any questions.

    Thank you!