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    laura_ball34
    Asked on November 12, 2021 at 01:40 PM

    My forms is not working. Customers are having trouble filling out form and sending it.

    I also noticed some of the items in the form are checked off and it won't let me delete it. Please help.


    Laura Ball

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    Hanne_L
    Answered on November 12, 2021 at 02:57 PM

    @laura_ball34

    Thank you for reaching out. 

    I apologize for the inconvenience. For the already selected choices this can be cleared from the Advanced settings. You will have to deselect all the selected fields.

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    Further, regarding the issue your submitters are facing, do you have any details that might help us identify the issue? Are they receiving any error messages, for example?

    Please let me know!