Form is not working. This is a paid subscription

  • laura_ball34
    Asked on November 12, 2021 at 1:40 PM

    My forms is not working. Customers are having trouble filling out form and sending it.

    I also noticed some of the items in the form are checked off and it won't let me delete it. Please help.


    Laura Ball

    Jotform Thread 3507128 Screenshot
    Page URL: https://www.jotform.com/build/210360726678257
  • Hanne JotForm Support
    Replied on November 12, 2021 at 2:57 PM

    @laura_ball34

    Thank you for reaching out. 

    I apologize for the inconvenience. For the already selected choices this can be cleared from the Advanced settings. You will have to deselect all the selected fields.

    1636746864 618ec6702f2ba Screenshot 10

    Further, regarding the issue your submitters are facing, do you have any details that might help us identify the issue? Are they receiving any error messages, for example?

    Please let me know!