Keep Rich Text formatting when Integrating to google sheets

  • Profile Image
    NUOLLI
    Asked on November 12, 2021 at 04:55 PM

    Hi,

    I am integrating my Jotform to Google Sheets and it is great except that it loses Rich Text formatting from a long text box in the form (italics get lost).


    How can I set up the Google Sheet or Integration to keep the Rich Text formatting?


    Here is my form:

    https://form.jotform.com/212845735761159


    page 7 Study Group Descritpion is the long text box that I need to keep Rich Text formatting.



    Thank you

    Lory

  • Profile Image
    Jovanne_A
    Answered on November 12, 2021 at 08:53 PM

    Hi Lory, thank you for contacting support.

    I am afraid the integration can only transfer the raw data to Google Sheets. There is no feature or possible workaround that can be used to change this.

    Let us know if you have any other questions.

    Regards,

  • Profile Image
    NUOLLI
    Answered on November 15, 2021 at 09:34 AM

    Hi Jovanne,

    OK that's too bad. Are you working on a fix for this? It would be a tremendous help.

    Thanks for your reply,

    Lory

  • Profile Image
    Johann_A
    Answered on November 15, 2021 at 10:34 AM

    Greetings,

    I'm forwarding this feature to our back-end team. It can take some time to release it, it depends on the number of people that might be interested in the same feature.

    Have a good day,

    Johann

  • Profile Image
    NUOLLI
    Answered on November 29, 2021 at 01:18 PM

    Thank you - that is much appreciated!

    Lory