The submission made on the form is missing from the form

i just entered a test order on our form with my debit card and i'm not seeing anywhere where that payment is. Nothing in our paypal account, nothing shows on jotform. what am i missing? a payment was accepted but i don't know where to locate it at this point.

Thank you for reaching out here!

Could you please confirm if this is the form that you are referring to?

https://www.jotform.com/tables/213066367946161

I have noticed one payment successfully went through.

We are waiting for your reponse.

Thanks.

I think I realized the answer. I submitted a form but I didn’t actually add a product so it sent the order but not product which would explain why nothing was charged or received! My fault!

Hi,

Glad to hear you have figured out the issue.

In case you need help with anything else, feel free to reach out.