The submission made on the form is missing from the form

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    Asked on November 12, 2021 at 08:38 PM

    i just entered a test order on our form with my debit card and i'm not seeing anywhere where that payment is. Nothing in our paypal account, nothing shows on jotform. what am i missing? a payment was accepted but i don't know where to locate it at this point.

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    Answered on November 12, 2021 at 10:31 PM

    Thank you for reaching out here!

    Could you please confirm if this is the form that you are referring to?

    I have noticed one payment successfully went through.

    We are waiting for your reponse.


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    Answered on November 12, 2021 at 10:50 PM

    I think I realized the answer. I submitted a form but I didn’t actually add a product so it sent the order but not product which would explain why nothing was charged or received! My fault!

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    Answered on November 12, 2021 at 11:25 PM


    Glad to hear you have figured out the issue.

    In case you need help with anything else, feel free to reach out.