upload data space

  • ProWindowCleaners
    Asked on November 12, 2021 at 10:51 PM

    Hi Guys,

    I have deleted all of my data to free up space but the upload space hasn't changed how do I fix this?


    Thanks

  • Zahra_S
    Replied on November 13, 2021 at 1:50 AM

    Hi There,

    Thank you for reaching out to us.

    You can clear your submission data for freeing up space. But please do keep in mind that deleting your submission data is irreversible. Of course, you can download your uploaded files to avoid information loss. Please follow the steps below for downloading your data and deleting submission data.DOWNLOADING SUBMISSION DATA

    • Go to the "My Forms" page and select the form that you need the data from. Then choose the "Submissions" tab at the toolbar.

    1607438513 5fcf90b19839a  Screenshot 10

    • It will lead you to the "Jotform Tables" pages. In Tables click the "Download All" button on the top left of the page.
    • Then from that button choose "Download attachments".

    1607438492 5fcf909c9e35d  Screenshot 21

    DELETING SUBMISSION DATA

    (Deleting a submission will also delete the uploaded file in it.)

    • Again from the "Submissions" tab go to the "Tables" page for your form. Select all submissions from the top left of the page.
    • After selecting all submissions click the "More" button on the top right of the page.
    • Select the "Move to Trash" option.

    1607440165 5fcf9725d4616  Screenshot 32

    • After you moved your submissions to the trash, click the 3 dots icon next to your form name in Tables. Then choose "Trashed Entries".

    1607440721 5fcf99517108e  Screenshot 43

    • In Trash, press "Select All" and click the red "Delete Forever" button.

    1607440754 5fcf997249c71  Screenshot 54

    • You will get the following warning pop-up screen, click the red "Delete" button to confirm the process.


    1607440900 5fcf9a043c1ea  Screenshot 65


    If you need more upload space you can always check out our plans on the "Pricing Page".

    Feel free to ask for further queries.


  • ProWindowCleaners
    Replied on November 16, 2021 at 1:58 AM

    Thank you, I have already done that. But it still has not changed.

  • Michal_S Jotform Support
    Replied on November 16, 2021 at 5:30 AM

    Hello!

    It looks like the uploads were marked as deleted but weren't actually deleted from the servers.

    I have now fixed the issue by removing the uploaded files marked as deleted.

    Your uploaded files count should now reflect the real numbers.

    Let us know if you require any further assistance,

    Thank you!