Antimony on Thermo - OligoScan Results form is not showing

  • thermography
    Asked on November 13, 2021 at 1:36 PM

    If you click other heavy metals on the form, you will see the heavy metal word come up and the description.


    But for antimony it is not showing.


    Why?

  • Basil JotForm Support
    Replied on November 13, 2021 at 2:45 PM

    Hi,

    Could you please explain where exactly in the form do you want antimony to appear?

    Looking forward to your reply.

  • Matthew Einsohn
    Replied on November 13, 2021 at 3:44 PM

    It doesn’t appear on the thank you page or when I receive an email

  • VincentJay
    Replied on November 13, 2021 at 5:08 PM

    Hi,

    Are you referring to this form? https://www.jotform.com/form/213007570586152

    I checked the form and there's no show or hide condition. I also check the Thank You page and it is working properly. It is showing this message if I choose Antimony:

    1636841042 61903652a2a40 sbr51a Screenshot 10

    May we know what answer are you expecting if the user chooses Antimony?

  • Matthew Einsohn
    Replied on November 13, 2021 at 5:12 PM

    Ok. Pick aluminum and antimony.

    you see that it says aluminum and colon in the thank you page and then the description.

    but for antimony it doesn’t say antimony colon then the description.

    it just has the description

  • VincentJay
    Replied on November 13, 2021 at 6:30 PM

    Hi,

    I cloned the form to submit two test submissions and here are the results:

    • I selected aluminum and colon

    1636846139 61904a3b08662 131111za Screenshot 10

    • I selected aluminum only

    1636846175 61904a5f641c6 21212r22 Screenshot 21

    May we know what is missing? Could you please provide a screenshot of the issue so we can assist you better?

    To post a screenshot, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

  • thermography
    Replied on November 13, 2021 at 6:35 PM

    sure. As you can see below. I picked several heavy metals. The ones I circled is how the format is supposed to be. Showing the name of the heavy metal along with the description.

    However, Antimony does not show anything. Why?


    1636846534 61904bc6df3c7  Screenshot 10

  • thermography
    Replied on November 13, 2021 at 6:58 PM

    I discovered that no matter what I change the unique name to it will change back to input346. If i change it to animal, then go to settings and then go back to build tab and click on antimony and look at unique id it will change back to input 346

    1636847932 6190513c69f5d  Screenshot 10

  • Saeed Support Team Lead
    Replied on November 13, 2021 at 10:12 PM

    Hi, Thank you for getting back to us.

    I tested your form to see the format and here is the result:

    1636858916 61907c248163f  Screenshot 10

    You're correct, the field's Unique Name automatically changes with the label. What you could do is download the Full source code of the form and edit the field names right there in the code. Then you will have to upload the code to some online domain (since you cannot upload it back to the Form Builder).

    Let us know if that could work for you.