Antimony on Thermo - OligoScan Results form is not showing

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    thermography
    Asked on November 13, 2021 at 01:36 PM

    If you click other heavy metals on the form, you will see the heavy metal word come up and the description.


    But for antimony it is not showing.


    Why?

  • Profile Image
    Basil_A
    Answered on November 13, 2021 at 02:45 PM

    Hi,

    Could you please explain where exactly in the form do you want antimony to appear?

    Looking forward to your reply.

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    Matthew Einsohn 
    Answered on November 13, 2021 at 03:44 PM

    It doesn’t appear on the thank you page or when I receive an email

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    VincentJay
    Answered on November 13, 2021 at 05:08 PM

    Hi,

    Are you referring to this form? https://www.jotform.com/form/213007570586152

    I checked the form and there's no show or hide condition. I also check the Thank You page and it is working properly. It is showing this message if I choose Antimony:

    1636841042_61903652a2a40_sbr51a.gif

    May we know what answer are you expecting if the user chooses Antimony?

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    Matthew Einsohn 
    Answered on November 13, 2021 at 05:12 PM

    Ok. Pick aluminum and antimony.

    you see that it says aluminum and colon in the thank you page and then the description.

    but for antimony it doesn’t say antimony colon then the description.

    it just has the description

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    VincentJay
    Answered on November 13, 2021 at 06:30 PM

    Hi,

    I cloned the form to submit two test submissions and here are the results:

    • I selected aluminum and colon

    1636846139_61904a3b08662_131111za.png

    • I selected aluminum only

    1636846175_61904a5f641c6_21212r22.png

    May we know what is missing? Could you please provide a screenshot of the issue so we can assist you better?

    To post a screenshot, please follow this guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

  • Profile Image
    thermography
    Answered on November 13, 2021 at 06:35 PM

    sure. As you can see below. I picked several heavy metals. The ones I circled is how the format is supposed to be. Showing the name of the heavy metal along with the description.

    However, Antimony does not show anything. Why?


    1636846534_61904bc6df3c7_

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    thermography
    Answered on November 13, 2021 at 06:58 PM

    I discovered that no matter what I change the unique name to it will change back to input346. If i change it to animal, then go to settings and then go back to build tab and click on antimony and look at unique id it will change back to input 346

    1636847932_6190513c69f5d_

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    Saeed_K
    Answered on November 13, 2021 at 10:12 PM

    Hi, Thank you for getting back to us.

    I tested your form to see the format and here is the result:

    1636858916_61907c248163f_

    You're correct, the field's Unique Name automatically changes with the label. What you could do is download the Full source code of the form and edit the field names right there in the code. Then you will have to upload the code to some online domain (since you cannot upload it back to the Form Builder).

    Let us know if that could work for you.