my booking arent showing on my booking form

  • Profile Image
    chrisni
    Asked on November 13, 2021 at 01:52 PM

    Hi

    I received 2 bookings today l got the pay pal payments and went on to the booking form on my phone and lap top and no bookings showing.I contacted the clients through pay pal e.mail and had to take their booking through a phone call.

    http://www.belfastsightseeing.com

    plus can l ask why £4.40 taken out of my account each month by jotform when l paid in full for my bronze subscription.

    l was running the booking form of another website also at the same time and the blue circle was just spinning and clients where waiting to long and contacting us by phone instead.

    http://www.blacktaxitours.com


    Thanks

    Gerard

  • Profile Image
    JohnRex
    Answered on November 13, 2021 at 03:35 PM

    Hello Gerard - I can see some submissions are in the PENDING PAYMENTS:

    1636835072_61901f00568d0_

    Can you check if the payment submissions you are received are in there? If so, please mark it as complete so it will be moved to the Table.

    And to prevent that, please set up an IPN on your PayPal account. Here's a guide for that: https://www.jotform.com/help/276-how-to-enable-ipn-on-your-paypal-account/

    Also, I can't find any Jotform here: http://www.blacktaxitours.com. Can you please send us a link to the specific page where the form is embedded so we can check?

    As for this concern:

    1636835220_61901f94c69e7_

    I have moved it to a separate ticket. Please find my answer here: https://www.jotform.com/answers/3508925