Hide heading field on PDF

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    Asked on November 13, 2021 at 03:01 PM

    I am having difficulty hiding field names on the PDF document (the one sent after the form submission) if a section has been skipped.

    i.e. on screenshot below, only 1 client is booking and the rest of the form has been skipped however Client #2, Client #3 etc are still showing up.

    I have turned on the option to 'hide empty form field' so none of the other field options show up but the headings keep showing up.

    1636833676_6190198c6a67d_Screenshot 2021

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    Answered on November 13, 2021 at 04:17 PM

    Hi there,

    Thanks for reaching out to us!

    Kindly make sure the Hide empty form fields option is enabled in Layout Settings in PDF Editor as shown below.


    Related guide: How-to-customize-pdf-submissions-report

    However, that doesn't apply to Headings which always show up regardless.


    As a workaround, please create different PDF documents for each client, attach each to an email alert, and use email conditions to send each email alert based on the section filled.

    Related guides:



    Should you have any further inquiries, we will be more than happy to help.

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    Answered on November 14, 2021 at 08:48 AM


    I can confirm that 'Hide empty fields' is ticket.

    I didn't really want multiple PDFs sent to clients as the bookings are often for families as opposed to individuals however the solution I found is to create two hidden short text boxes on each section of the form. The first has a prepopulated default value i.e. Client#1, Client#2 etc. I then set a condition where is the 'Name' field on a section is filled then to copy the prepopulated value from the first field to the second.

    In the PDF I then inserted a text box and selected the 2nd form field (the one which the text had been copied into) so that it only shows up if there is a name inputted in that section of the form.

    It's not a particularly slick work around in the background but the client completing the for doesn't see anything and it does solve the issue. Hopefully this can help others.