Remove submission data encryption

  • Profile Image
    Carlos 
    Asked on November 13, 2021 at 08:07 PM

    Hello,


    I cannot decrypt for "Adult & Child Media Release"

    I received email with submission notification.

    I deleted Chrome HTML5 storage.

    I installed new key.


    Email still encrypted.



    Thanks!


    Carlos

  • Profile Image
    Billy_G
    Answered on November 13, 2021 at 10:29 PM

    Hello Carlos,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    Please enable the form's encryption once again. After that, head over to your Jotform Tables and remove the encryption from there.

    This is the only way to remove the encryption currently. We'll be waiting for your response.