Form Changes: Forms not saving when any changes are made

  • Profile Image
    christmasmemories
    Asked on November 13, 2021 at 11:09 PM

    Hi

    I Upgraded my account yesterday to allow more submissions.

    Now when I go to make any changes to my forms it doesnt save.

    I need to make more forms - I was able to clone a form but it is not letting me make any changes to the new form or any of my existing forms. It allows me to make the change then the page refreshes all by itself and the change has not been saved.

    Please advise what is happening as soon as possible

    Thanks



  • Profile Image
    JohnRex
    Answered on November 14, 2021 at 02:35 AM

    I can't see any issues in the account subscription, so I've just tried clearing your form caches.

    Please try clearing your browser cache and cookies too then try again.

    Let us know in case the issue still persists.

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 03:16 AM

    Hi

    I have cleared the cache, done a shutdown and tried incognito mode - also tried chrome and safari.

    Same thing is happening.

    Is there a setting that prevents you from editing your forms?


    Kym

  • Profile Image
    muriukikangeri
    Answered on November 14, 2021 at 05:09 AM

    Hi there,

    Sorry for the inconvenience caused.

    May I suggest you visit your form settings tab and then try to toggle the "Form Status" then disable it, and enable it again to see if it will resolve your issue.

    Kindly try this and let me know how it goes.

    Regards.

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 05:24 AM

    Hi

    No it didnt work. same thing is happening.

    It is not saving any changes I make. I make the change and it is like the page refreshers and it doesnt save

    Kym


  • Profile Image
    muriukikangeri
    Answered on November 14, 2021 at 05:48 AM

    Hi Kym,

    I guess this might be a temporary error.

    Have you tried using the Form Revision tool? It reviews any recent changes made you your form and reverts to older settings to help pinpoint conflicting commands.

    Kindly refer to the link above to learn more about this and let me know how it goes.

    Regards.

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 05:55 AM

    ITs happening to all my forms

    Kym


  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 05:57 AM

    That is not the problem

    Kym

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 06:04 AM

    The old forms I have archived can be edited

    Kym

  • Profile Image
    muriukikangeri
    Answered on November 14, 2021 at 06:07 AM

    Hi Kym,

    Kindly give me some time to consult and get back to you with a concrete solution.

    Regards.


  • Profile Image
    JohnRex
    Answered on November 14, 2021 at 07:28 AM

    Hello Kym - Can we conduct some test to your form: https://form.jotform.com/213168590363862? We will try to check if it's with the account since we cannot replicate it on our end.

    We will open the form in the builder, add a single field, then we'll see if that will be saved or not.

    Please advise if you agree.

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 07:35 AM

    Yes thats fine -

    I have done more tests and change text fields but not photos or the name of the form.

    Please see if you can change the name of the file from

    Clone of Figtree Santa Photos Order Form 2021

    to

    Singleton Square Santa Photos Order Form 2021

    Also try changing an image in one of the products

    Kym

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 07:43 AM

    1636893711_6191040fd4f48_Screen Shot 202

    This has all happened since we upgraded our account to Gold yesterday - We are no where near our limits.

  • Profile Image
    sweta_s
    Answered on November 14, 2021 at 08:56 AM

    Hello Kym,

    We are sorry for the inconvenience this has caused.

    We were able to replicate the issue in your account.

    Let me escalate and pass it to our backend team. We will update you once we have news on this.

    Thanks.

  • Profile Image
    christmasmemories
    Answered on November 14, 2021 at 04:47 PM

    Thank You

    We need it rectified as soon as possible.

    We are using the forms so need to ensure the live forms arent affected.

    Kym

  • Profile Image
    sweta_s
    Answered on November 14, 2021 at 08:12 PM

    Hello Kym,

    We have already escalated the issue to our backend team.

    We will let you know once we receive an update from our team.

    We appreciate your patience.

    Thanks.

  • Profile Image
    christmasmemories
    Answered on November 15, 2021 at 02:31 AM

    Any updates?

    Kym


  • Profile Image
    sweta_s
    Answered on November 15, 2021 at 05:51 AM

    Greetings Kym,

    On further testing your form, I have noticed that the changes were saved into your form:

    https://www.jotform.com/build/213168590363862

    Could you please check and confirm?

    We are waiting for your response.

    Thanks.

  • Profile Image
    christmasmemories
    Answered on November 15, 2021 at 08:11 AM

    Hi

    I have tested and it is now saving - thank you for your help.

    Kym


  • Profile Image
    Jeric_T
    Answered on November 15, 2021 at 09:55 AM

    Hey Kim,

    That's awesome to hear! On behalf of the team, we appreciate your patience as we work towards resolving the issue.

    Cheers,

  • Profile Image
    LKSKJSLK
    Answered on November 15, 2021 at 11:07 AM

    hi me too ihave the same problem
  • Profile Image
    Collin_S
    Answered on November 15, 2021 at 12:02 PM

    Hi, LKSKJSLK

    I have split the tread and have provided an answer on the following thread:

    https://www.jotform.com/answers/3512234

    Have an amazing day.