What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Reply-to emails not coming through.

    Asked by Hayden55 on March 22, 2014 at 03:15 AM

    I have really enjoyed the challenge of setting-up my first on-line form using JotForm. I have found the forum great for looking up solutions to resolve my issues except one. 

    I'm sure I've configured everything correctly so the person completing my registration form recieves a copy as well as the organizers but so far only the organizers are receiving the completed form.

    Below is the header from my latest test.

    Snap 

    I would very much appreciate your help to get sorted. My form is currently disabled on my site but I guess you can study it in My Forms.

    Thanks, Hayden

    Emails reply-to My Forms registration form JotForm height
  • Profile Image

    Answered by Carina on March 22, 2014 at 04:12 PM

    I checked your form and you have only an email notification configured. The email notification sends to the form's owner a copy of the submission.

    The "reply to email" option is to use when you receive the notification and you wish to reply to that notification:

    For the user to receive a copy of the submission you need to setup an auto-responder email.

    Let us know if we can be of more assistance.

  • Profile Image

    Answered by Hayden55 on March 22, 2014 at 04:17 PM

    Thank you Carina I'll look into this. It makes sense and I'd just been reading about "auto responder" elsewhere in the forum. I based my form on a shared template which already had the notification set up.

    Cheers, H

  • Profile Image

    Answered by Carina on March 22, 2014 at 04:48 PM

    Feel free to contact us whenever needed.

    Thank you.

  • Profile Image

    Answered by Hayden55 on March 22, 2014 at 11:17 PM

    Looks like I need both!

    This thread was useful Using-Autoresponder-and-Email-Notification-together