The Tip feature is not working correctly

  • Profile Image
    coblescookies
    Asked on November 14, 2021 at 04:42 PM

    Hi there - I recently added a tip feature to my form, but I don't think I set it up right, because it appears like a few customers have tried to tip me (handsomely!) but it hasn't been added to the total. Could you take a look at my form and let me know how to correct this issue?


    Thanks!


    Kaela Coble

  • Profile Image
    sweta_s
    Answered on November 14, 2021 at 09:47 PM

    Thank you for reaching us!

    I have noticed that you have not defined any price on the Tip product. I have added a $1 price to it:

    1636944335_6191c9cf14687_

    Now whatever amount is entered it will multiply with $1 and you will get a result. If you want we can hide the $1.00 amount from the form via CSS so it will display like a text box and the user will be entering an amount to tip you.

    Should you have any further queries, please let us know.

    Glad to assist you!

    Thanks.

  • Profile Image
    coblescookies
    Answered on November 17, 2021 at 09:33 AM
    Thank you Sweta! I just did a test and was able to enter a tip. However, I
    notice that you have to click a down arrow to see the text box, and I feel
    like people might miss it. Is there a way to keep that expanded like the
    other sections?
    Kaela
    ...
  • Profile Image
    Richie_P
    Answered on November 17, 2021 at 09:56 AM

    Hi Kaela, you can disable your "Show category titles" to show the tip product.

    In your Payment Settings click on the Settings button.

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    In your Settings>Show Category titles and set it to NO

    firefox_Re4OsssVYs.png

    Let us know if this fits your requirements.