What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't upgrade

    Asked by Rebecca McDonald on July 21, 2011 at 11:17 AM

    The links from pricing don't seem to be going anywhere.  Please contact me immediately as I need to upgrade for an upcoming facebook contest... 310*709*7177

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    Answered by allanftd on July 21, 2011 at 12:25 PM

    Hi Rebecca,

    We apologize for the trouble. We currently do not offer phone support. May we ask which portion of the process you're having difficulty with? If possible, kindly provide also the error message and the URL of the problematic webpage.

    You may also upgrade by logging in to your JotForm account and then going straight to any of these links:

    http://www.jotform.com/upgrade - to upgrade to a Premium account
    http://www.jotform.com/upgrade_professional - to upgrade to a Professional account 

    Please let us know how it goes. Thank you for using JotForm!

    JOTFORM SUPPORT