I was editing a form when it was spontaneously disabled.

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    Rohan Shah 
    Asked on November 14, 2021 at 10:27 PM

    I was editing one of my forms when the page refreshed and I was told that the form has been disabled. This is the form's URL: https://www.jotform.com/form/213113956950153. Simultaneously, I am now unable to log in to my jotform account. This is the second time my account has been spontaneously disabled for no reason.

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    Estelle
    Answered on November 15, 2021 at 03:29 AM

    Hello Rohan Shah,

    I checked account from the system and realized that your account have been auto-suspended. The issue is being checked for the moment and we will get back to within a very short time.

    Thank you for your understanding.

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    Estelle
    Answered on November 16, 2021 at 12:39 AM

    Hello Rohan Shah,

    We're truly sorry about the inconvenience you had.

    We have checked your form and since there is no violation in the form that caused the auto-suspension, the account has been reactivated and also we added your forms into our whitelist to prevent this from happening again. You should be able to log in now.

    Thank you.