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sanjayvAsked on November 15, 2021 at 5:22 AM
I keep getting an error stating something like "rate limited or network error" on the CAPTCHA. The people filling out the form are not able to submit.
Page URL: https://form.jotform.com/213152153713445 -
Lars JotForm SupportReplied on November 15, 2021 at 6:06 AM
Hello Sanjay,
Apologies for any inconvenience caused by this.
I've been unable to replicate this issue using Captcha on my own form. Would it be okay if we did a test submission on your form to see if we also get this error?
Are your users also getting the same error message when the Captcha is shown?
Best regards,
Lars -
sanjayvReplied on November 15, 2021 at 8:15 AM
yeah sre, you can.
I've just created it for testing now.
Thanks
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Santos JotForm SupportReplied on November 15, 2021 at 8:54 AM
Hello sanjayv,
Thank you for using Jotform.
The Username and Form ID has been whitelisted. You should be able to log in using the IP address you mentioned.
If you need further assistance, please let us know.
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sanjayvReplied on November 16, 2021 at 1:57 AM
Hi
Sorry but can you tell me you are talking about which IP address?, 'The Username and Form ID has been whitelisted' What is meaning of it?
Thanks!!
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Dagmar_BReplied on November 16, 2021 at 2:50 AM
Hello,
Please excuse the confusion.
Could you try testing your form on a different network?
I submitted a test Submission on your mentioned form and was able to submit without probelm.
Thank you
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elena.krynytskayaReplied on November 16, 2021 at 2:51 AM
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elena.krynytskayaReplied on November 16, 2021 at 2:54 AM
нашла
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roneetReplied on November 16, 2021 at 3:30 AM
@elena.krynytskaya
We have moved your concern to this ticket to avoid confusion:
https://www.jotform.com/answers/3514151
We will address it shortly.
Thanks.