Pending Payments Question

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    Asked on March 22, 2014 at 05:21 PM

    I have about 10 pending payments but what I would like to know is should I just leave it as pending will the payment still go through? or has the customer abandoned the payment?

    I really am unsure as pending payments sounds like they will go through eventually?

    I'm confused please advice me, should I ask those customers to re-fill out the form or will the payment go through just by waiting more time?





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    Answered on March 22, 2014 at 10:12 PM

    Ussually, a incomplete payment  means that your users changed their mind at last minute. It is recommendable to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.