What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Pending Payments Question

    Asked by actors2014 on March 22, 2014 at 05:21 PM

    I have about 10 pending payments but what I would like to know is should I just leave it as pending will the payment still go through? or has the customer abandoned the payment?

    I really am unsure as pending payments sounds like they will go through eventually?

    I'm confused please advice me, should I ask those customers to re-fill out the form or will the payment go through just by waiting more time?





  • Profile Image
    JotForm Support

    Answered by BDAVID on March 22, 2014 at 10:12 PM

    Ussually, a incomplete payment  means that your users changed their mind at last minute. It is recommendable to enable IPN (Instant Payment Notifications) in paypal, please follow these steps:

    Go into your Paypal account, Click on the Profile menu, select My Selling Prefences 


    Midway down the next page is a 'Instant payment notifications' field, select click on the Update button to the right of it. 


    Click Choose IPN Settings, Enter http://www.jotform.net/ipns/paypal.php into theNotification URLtext box and ensure Receive IPN Message (Enabled) radio button is selected. Click Save.