I can't update my Jot Form Account

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    Shenagh Laurie Govan
    Asked on November 15, 2021 at 07:11 AM

    I can't update my Jot Form Account as it is listed for some reason on your system as shenagh.govan%ntlworld.com - I am therefore unable to access it to amend to shenagh.govan@ntlworld.com - are you able to do this at your end please.

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    francis
    Answered on November 15, 2021 at 09:23 AM

    Dear customer,

    Thank you for your query,

    I am looking into this and will get back to you as soon as possible

    Kind regards,

    Francis

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    francis
    Answered on November 15, 2021 at 09:35 AM

    Dear customer,

    Thank you for your patience.

    The issue with this is that your username is set to shenagh.govan%ntlworld.com rather than the email address being set to the. The email address is actually correct for this account.

    Can you please tell me the username you would like so I can update it for you.

    Kind regards,

    Francis