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Shenagh Laurie GovanAsked on November 15, 2021 at 7:11 AM
I can't update my Jot Form Account as it is listed for some reason on your system as shenagh.govan%ntlworld.com - I am therefore unable to access it to amend to shenagh.govan@ntlworld.com - are you able to do this at your end please.
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enterprisesupportteamReplied on November 15, 2021 at 9:23 AM
Dear customer,
Thank you for your query,
I am looking into this and will get back to you as soon as possible
Kind regards,
Francis
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enterprisesupportteamReplied on November 15, 2021 at 9:35 AM
Dear customer,
Thank you for your patience.
The issue with this is that your username is set to shenagh.govan%ntlworld.com rather than the email address being set to the. The email address is actually correct for this account.
Can you please tell me the username you would like so I can update it for you.
Kind regards,
Francis