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    turn off email notification when submissions are edited

    Asked by seaba on July 21, 2011 at 12:14 PM

    I think it's great to get email notifications when people submit their entries.  However, I review each submission and enter data into a hidden box that I use for my Contact Notes.  Whenever I do that, I receive an email notification that the submission has been edited.  I don't want to receive those, I only want to receive notification of the original submission.  Is there any way to only send out emails for new entries?  Thx!

    Page URL:
    http://seaba.com/art-hop/volunteer/

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    Answered by seaba on July 21, 2011 at 12:50 PM

    I forgot to mention that I pre-populate the field with a "." (a period) so that I can see and edit the hidden field (and not have to look at any other blank fields) when I look at the submission. 

    I have a feeling I need to use the Conditions Wizard for sending an email after submission, but I can't get it right.  I tried using the condition "Contact Notes not equal to ."  (this would be the condition after I entered my contact notes), and sending it to a bogus email address, but I stop getting notification for new entries too (which I do want to keep).

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    JotForm Support

    Answered by NeilVicente on July 21, 2011 at 01:14 PM

    Hi,

    Unfortunately, we do not have an option to disable notification for edits. After doing extensive tests though, I found out that these edit alerts rely on your notification mail setup, so if you do not have a notification, it cannot send alerts that your submission was edited.

    But how will you receive notifications for new submissions if your form does not have a notification configured? Answer: Auto responders.

    You can use an auto responder to act as the notification for new submissions.

    Insert a hidden box in your form. Name it to something like "My Email". Set the default value to the email address where you want to receive the new "notifications".

    In your auto responder set up,  choose the hidden box that you added as the recipient address:

     

    You may want to change the name of this alert from "Auto Responder" to something that's easy to remember, so you won't confuse it with your real auto responders.

    I tested this solution a couple of times and it worked perfectly fine each time. I know it's a little unconventional but so far, this is the only workaround I can think of.


    Neil

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    Answered by seaba on July 21, 2011 at 01:51 PM

    Hey, I don't mind unconventional.  It's clever, and it works.  Thanks for helping me out so quickly!

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    JotForm Support

    Answered by NeilVicente on July 21, 2011 at 02:07 PM

    Glad to know my solution was good enough for you. Please don't hesitate to post again if you have other questions or concerns. Thank you!


    Neil

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    Answered by sajego on November 14, 2011 at 02:04 PM

    Helpful!  Thanks!

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    Answered by sajego on November 14, 2011 at 02:08 PM

    Hmm.... I have the same setup, but I would like the one-time auto responder email to be sent from a field on the form too, but it's rejecting {email3} as being in the wrong format.  Any ideas?

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    Answered by fxr on November 14, 2011 at 03:33 PM

    Hello sajego,

    I dont see an awful wrong with your configuration on your form.

    Did you manage to get it sorted out yourself?

    If not, can just explain a little bit more where things seem to be going wrong? Maybe I have overlooked something.

    Thanks.

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    Answered by sajego on November 14, 2011 at 10:19 PM

    I'm trying to use the 'unconventional' method from earlier in this thread to receive one email for form submission but not receive emails for form edits.  However, I still want the initial email to show up as sent from one of the form fields.  Getting this error:

     

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    Answered by paoloumali on November 14, 2011 at 11:58 PM

    @sajeho

    I checked that you have 2 alerts, the 'Notification', and the 'Zen Desk'.

    -

    " to receive one email for form submission but not receive emails for form edits."

    Above concern is fixed by using the unconventional method advised earlier by removing the default notification since it's responsible for the 'Edit notifications'.

    I'm afraid the {email3} variable is not available in that portion for autoresponders.

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    Answered by sajego on November 15, 2011 at 12:02 AM

    The last line answers my question.  So is there going to be a way to do this without using an autoresponder?  I think receiving notifications of edits should be optional.

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    Answered by paoloumali on November 15, 2011 at 12:36 AM

    I have raised this suggestion to our developers. If some other workaround comes to mind, we shall have it posted here too.

    Thank you for using JotForm.

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    JotForm Support

    Answered by abajan on November 15, 2011 at 03:56 AM

    @Sara

    One workaround would be to use the same tags in the Subject line in the "Compose Email" section of the autoresponder: