Forms keep on giving a 404 error code.

  • Profile Image
    edunetsa
    Asked on November 15, 2021 at 09:34 AM

    Please mail answer to info@edunetsa.co.za or chriscel75@gmail.com

  • Profile Image
    Basil
    Answered on November 15, 2021 at 10:26 AM

    Hi,

    I have attempted to access your forms and it appears to be functioning normally.

    1636989820_61927b7c7a887_

    Could you please explain what the issue is exactly and where it is happening?

    Looking forward to your reply.

  • Profile Image
    edunetsa
    Answered on November 15, 2021 at 12:55 PM

    HI, Thank you for you response.

    I am not sure. When I send the link on a phone it is working fine, but as soon as I send it in a mail it gives the 404 code. On my profile it is the Edunet Information video form that this happens to.

    I am not sure if it is maybe a setting on my laptop , or something I am doing wrong.

    The name also changed from Edunet Information Video to a number at the end of the form.

    Hope that makes sense




  • Profile Image
    Amin
    Answered on November 15, 2021 at 01:34 PM

    Hi again,

    "The name also changed from Edunet Information Video to a number at the end of the form."

    You were probably using a custom URL.

    As per the 404 error, please make sure you're sending the correct form URL.

    Related guides:

    How-to-create-a-custom-url-of-a-form

    Where-to-find-my-form-url

    Should you have any further inquiries, we will be more than happy to help.

  • Profile Image
    edunetsa
    Answered on November 16, 2021 at 11:43 AM

    Hi, Thank you for the useful feedback

    2 more questions please


    Will it be able to get back the custom URL form if I accidently deleted or changed it? The reason why I am asking is that this link is posted everywhere on our website and other social media pages.

    If I cannot get it back, is there any way I can link the jotform with the number to the same name it was before so that it will open again, or is that broken link gone forever.


    Thank you for your help! I appreciate it.


  • Profile Image
    Parker
    Answered on November 16, 2021 at 12:20 PM

    Hello,

    As long as you didn't change your username you should be able to create the same custom URL that you had before. If you changed your username there won't be a way to make the URL the same again as the username is part of the URL.

    How-to-create-a-custom-url-of-a-form

  • Profile Image
    edunetsa
    Answered on November 17, 2021 at 01:23 PM

    Thank you, I am going to try to do that