What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "You're almost out of space!" What will happen?

    Asked by hvwarriornews on March 22, 2014 at 10:33 PM

    The message "You're almost out of space!" appeared in the corner of my form list today. I did some checking and found that my data use is at 70.02MB of 100MB. I assume this is a build up of form submissions. What happens if I do nothing? Will older form data be deleted as new forms are submitted, or will my forms stop working? If I delete all of my saved submissions, will it clear the data usage, or is this build up from something else?

     

    Thanks for your help,

    Caleb

    My Forms Submissions form list message
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 23, 2014 at 02:04 AM

    Hi Caleb,

    What happens if I do nothing?

    -Your forms will be temporarily disabled once you passed the limits, thus, results to forms not accepting submissions. It's either you have to upgrade to re-enabled back the form with higher space limits or you have to delete the submissions with files attached on it to free up some space.

    Will older form data be deleted as new forms are submitted, or will my forms stop working?

    -No, existing data will never be deleted except if you manually delete it on your submissions page. Your form will just not accept submissions due to overlimit. Your form (embedded or not) will be replaced with the following error.

    If I delete all of my saved submissions, will it clear the data usage, or is this build up from something else?

    -Yes it will clear the data usage but make sure to backup your files first before doing so. To backup the files, you have to manually download them by clicking the link that is seen on every form submissions. You can also integrate your form to Dropbox next time so files can be easily accessed and organized by logging in to your Dropbox account.

    Hope this information helps!

  • Profile Image

    Answered by hvwarriornews on March 23, 2014 at 03:43 PM

    Thanks. I usually only view the submissions through my email and on Dropbox. Is there a setting that will cause submissions to only go to these places and automatically delete from JotForm?

     

    Caleb

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 23, 2014 at 05:23 PM

    @Caleb

    We have available app that auto deletes submissions. You may want to use this: http://apps.jotform.com/app/auto_delete_submissions

    Hope this helps!

  • Profile Image

    Answered by hvwarriornews on March 24, 2014 at 07:59 AM

    Thanks for your help!

     

    Caleb