Emails are sometimes not being sent.

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    johnwaldo
    Asked on November 15, 2021 at 11:24 AM

    Emails for our "Leave Request" form are sometimes not sent, seems random. Any suggestions?

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    igorbojczuk
    Answered on November 15, 2021 at 12:43 PM

    Hi,
    Please accept our sincere apologies for the inconvenience. Could you please let us know if you are experiencing issues with the autoresponder emails or with the notifications.

    Would you be able to check the status of the emails you have mentioned in your email logs? https://www.jotform.com/help/293-how-to-view-all-your-form-email-history/

    Alternatively, you can send us the submission IDs for the missed emails so that we can investigate the issue further.

    Kind Regards,