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  • Profile Image

    how do can I have submissions from my Contact Me form be sent to my e-mail?

    Asked by dCovel on July 21, 2011 at 12:45 PM

    Hello: I have a Jotform (form) embedded in my website. If someone uses the form (contact me) it shows up in my Jotform account but  does not get forwared to my e-mail account. How can I get msgs forwared to my e-mail account.
    The  Jotform is embedded at www.DC-entertainment.com.
    Thanks, Don

    Page URL:
    www.DC-Entertainment.com/new

    Screenshot
  • Profile Image

    Answered by DanielGriffin on July 21, 2011 at 02:54 PM


    Hi there,

    I see that you have a notification and it is setup correctly, however I see the following error in the mail log

    yang:
    Jul 21 12:26:54 yang sm-mta[27349]: p6LGQrdX027347: to=<doncovel@msn.com>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=123521, relay=mx1.hotmail.com. [65.55.92.168], dsn=2.0.0, stat=Sent (mail from IP 174.34.48.216 soft failed sender ID check. Please ensure this IP is authorized to send mail on behalf of [msn.com])


    Basically this is saying that the hotmail (msn) server thinks that the mail is spam.  Can you check your spam folder and try adding the following address to your address book?

    jotform@yang.interlogy.com

    If possible, you can also request that hotmail add these addresses to their whitelist, although they may ignore that.

    174.34.48.214

    174.34.48.216

    174.34.48.218

    174.34.48.219


    Please let us know if this works. 
    Many thanks,
    Daniel

  • Profile Image

    Answered by dCovel on August 11, 2011 at 11:50 AM

    Hi Daniel: you were correct. I found one of my msg in my junk folder and then identified it as safe. I tried another test msg and it seems to work.
    Thank you, Don

  • Profile Image

    Answered by DanielGriffin on August 11, 2011 at 11:58 AM

    Thanks for the update Don,

    Glad to help!

  • Profile Image

    Answered by dCovel on August 12, 2011 at 01:46 PM

    Yes, Daniel helped me... thanks so much.
    Best, Don

    Date: Thu, 11 Aug 2011 12:19:09 -0400
    To: doncovel@msn.com
    Subject: Re: how do can I have submissions from my Contact Me form be sent to my e-mail?
    From: jotform@jotform.com








    New response received






    A new response has been received:






    Answered by

    allanftd


    Hi Don,
    I believe my colleague Daniel has already addressed your concern on another thread - http://www.jotform.com/answers/35125-how-do-can-I-have-submissions-from-my-Contact-Me-form-be-sent-to-my-e-mail#2.
    Please let us know if you have any other questions or concerns. Thank you for using JotForm!
    JOTFORM SUPPORT