What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by mrygas on March 23, 2014 at 07:17 AM

    Since two weeks I'm trying to change back to the free plan to 10 shipments, and you continue You transmit fees paid version. Let me off this pay plan, because I'm not going to continue to use the subscription.

    sorry my mistake Google translate

  • Profile Image
    JotForm Support

    Answered by liyam on March 23, 2014 at 07:54 AM

    Hello mrygas,

    Upon checking your account, I see that you're able to successfully cancel your subscription thru Paypal. Your account is scheduled to be downgraded on Monday, March 23, 2014.  After this, your account's status will be set to free.  Feel free to subscribe again anytime!

    Please let us know if you have other questions or concerns.