Mobile App > PayPal Checkout Integration: The popup window to connect PayPal account is stuck on loading and showing access an denied error

  • sugarmommasse
    Asked on November 15, 2021 at 4:13 PM

    When I try to connect to PayPal, I get this error message.

    Jotform Thread 3513042 Screenshot
  • Elton Support Team Lead
    Replied on November 15, 2021 at 8:29 PM

    Thanks for reporting. I was able to replicate the problem when I integrate my form with Paypal Checkout on the mobile app. The pop up window is stuck on loading, when I close it, the same error message is shown.

    20211116092522gc Screenshot 10

    20211116092538Gq Screenshot 21

    I have now escalated this to our developers. Once this is fixed, we'll inform you here.

    For now, please integrate your form with Paypal Checkout on the web, this should work fine. Example:

    20211116092750LF Screenshot 32