Reminder Email>> Appointments: The customized reminder email does not have any details

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    TCMFwebmaster
    Asked on November 15, 2021 at 05:24 PM

    I setup a custom email reminder for an appointment form, but the reminder email is a Jotform standard reminder, can you let me know why it's not function correctly. And it's not sending the appointment date or time?

    Here is form link and attached are screenshots


    https://form.jotform.com/212945034855156


    1637015059_6192de139f7c3_Screen Shot 202

    1637015024_6192ddf0617c2_Screen Shot 2021637015023_6192ddef7715a_Screen Shot 202

  • Profile Image
    roneet
    Answered on November 15, 2021 at 09:53 PM

    Please allow me some time to test the reminder functionality on your form.

    We will get back to you in some time.

    Thanks.

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    TCMFwebmaster
    Answered on November 16, 2021 at 09:13 PM

    Ok thank you

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    roneet
    Answered on November 17, 2021 at 06:50 AM

    I was going through the submissions that you have received. From the server logs, I found that the correct email template was forwarded to the user;

    1637149649_6194ebd11e466_

    I performed some tests in my cloned form too and I received the customized reminder email template.

    May we know the submission ID details for which you have received an incorrect template?

    https://www.jotform.com/help/549-where-to-find-the-submission-id/

    Looking forward to your response.

    Thanks.