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TCMFwebmasterAsked on November 15, 2021 at 5:24 PM
I setup a custom email reminder for an appointment form, but the reminder email is a Jotform standard reminder, can you let me know why it's not function correctly. And it's not sending the appointment date or time?
Here is form link and attached are screenshots
https://form.jotform.com/212945034855156
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roneetReplied on November 15, 2021 at 9:53 PM
Please allow me some time to test the reminder functionality on your form.
We will get back to you in some time.
Thanks.
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TCMFwebmasterReplied on November 16, 2021 at 9:13 PM
Ok thank you
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roneetReplied on November 17, 2021 at 6:50 AM
I was going through the submissions that you have received. From the server logs, I found that the correct email template was forwarded to the user;
I performed some tests in my cloned form too and I received the customized reminder email template.
May we know the submission ID details for which you have received an incorrect template?
https://www.jotform.com/help/549-where-to-find-the-submission-id/
Looking forward to your response.
Thanks.