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  • Profile Image

    Multiple File Upload doesn't work in IE

    Asked by nywinespotting on March 23, 2014 at 01:34 PM

    I just launched my form and have already gotten 2 people contacting me because they can't upload their 4 photos they need to submit. I tested it and your file upload feature doesn't work in IE - all the photos come up as failed. When I tested in Chrome and Firefox everything was fine so it was a file size issue or anything (I used the same image files). Please fix for Internet Explorer.

    Page URL:
    http://canandaiguaartfestival.com/Apply-Online.html

    multiple file upload doesn't work size same all
  • Profile Image

    Answered by Cesar on March 23, 2014 at 02:26 PM

    I was not able to replicate this error on my end using IE11, as it appears the form goes through properly to the PayPal screen with no failure to the uploads.

    If the multiple uploads field is affecting your user's upload transfers. Please try multiple single file upload fields, like so:

    https://cms.jotform.com/uploads/image_upload/image_upload/Cesar/24832_photosingmulti.jpg

    Example Form: http://form.jotformpro.com/form/40815171910953

    Please clone my form if needed.

     

    Do let us know if the issue perisists after performing such step. Thank you.

     

    Related Article:

    How-to-Clone-an-Existing-Form-from-a-URL