Locked out of my account after resetting passwords multiple times.

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    Gabriel  
    Asked on November 15, 2021 at 07:05 PM

    I have an EXTREMELY important event tonight and needed these forms and was locked out and no matter how many times i tried resetting the password and logging in on 3 devices i was denied.. I’m VERY unhappy with your platform because this was a great deal of income..

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    Menerva 
    Answered on November 16, 2021 at 12:07 AM

    Hi Gabriel.

    We do apologize for the inconvenience. We have unlocked your account username and flushed your login attempts. Please try clearing your browser's cache before attempting to log in.

    If it fails on the first attempt, then I suggest following this link to reset the password:https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

    Please let me know if there's anything I can help you with. I will be glad to assist you.

    Thanks!

    Menerva

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    roneet
    Answered on November 16, 2021 at 05:12 AM

    Hello Gabriel,

    We have noticed that you have a guest account with Jotform.

    There is no account associated with the email Bookinggrm@gmail.com that has some forms in it.

    Previously you had an account with the username GabrielR1 that you have deleted.

    1637057401_61938379102c9_

    Do you have any other account apart from this deleted account?

    You may share the link to the forms so that we can take a look at the related account.

    We are waiting for your response.

    Thanks.