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  • Profile Image

    Payment option not working

    Asked by thepressoffice on March 23, 2014 at 02:59 PM

    Hi

    I always use the same layout form and clone. For some reason it is now not working - so customers cannot choose multiple? http://form.jotformpro.com/form/40754079801961 This is the form - please advise ASAP!

     

    Best wishes,

    payment option layout same and
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    JotForm Support

    Answered by NeilVicente on March 23, 2014 at 04:15 PM

    The option you have added to your products, with title Number of sessions in total (all children on booking form), are NOT quantity options, that's why the form is not calculating the total and is defaulting to a quantity of 1.

    Here's a working clone of your form:

    http://form.jotformpro.com/form/40815800444954?

    To solve this problem, delete those options from your products, and replace them with a Quantity option this time.

     

     

    You may also just clone the modified version from the URL I mentioned at the beginning of my response.

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

  • Profile Image

    Answered by thepressoffice on March 24, 2014 at 08:00 AM
    Hi

    They already are a ‘quantity’ option – I use the same format all the time and always have done.

    BW

    Charlotte Johnson
    +44 (0) 1322 614957
    +44 (0) 7904 153596
    charlotte@thepressoffice.info

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