People are having difficulties uploading material to the Jotform

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    CitizenJane
    Asked on November 15, 2021 at 10:10 PM

    Hey,


    We are having about 50% of the people submitting having difficulties attaching video files to one of our forms.

    Is there a glitch, or a reason for this happening?

    Thank you,

    Gigi

  • Profile Image
    VincentJay
    Answered on November 16, 2021 at 01:47 AM

    Hello,

    The maximum individual file size allowed in Jotform is 1GB. I checked your form and you set it to 4.9GB. Please try updating the File Upload field limit to 1GB only and see if the issue still persists.

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