PDF is not able to receive on mail

  • itast2
    Asked on November 16, 2021 at 1:13 AM
  • kerem JotForm UX Researcher
    Replied on November 16, 2021 at 4:29 AM

    Hello,

    To send form submissions as attachments via e-mail, you can follow these steps:

    1. On the Settings tab, go to Emails and add a new e-mail by clicking Add an email or edit an existing email by hovering on it and clicking the pencil icon.

    jtMc1V0FUr xLD235QfZ6t03HjyXJy4Mf5GFs730 Screenshot 10

    1. On the Advanced tab, Turn on the PDF Attachment toggle. You can edit the default document by clicking on the button on the right side and going to PDF Editor. Make sure that the checkbox next to the document title on the left is checked.

    9d1BfRVpbUOVjmktpRxPcDqnb7QB2so1Zwg4YnYd Screenshot 21

    If you require any further assistance feel free to let us know.

  • serdar JotForm Designer
    Replied on November 16, 2021 at 4:38 AM

    Hi, thank you for contacting support.

    I had to clone and test your form, perform the following steps in order.

    H9YrgDCGefSxkr8HbMzEFHYP1NPflywWpEh9NqF9 Screenshot 10

    1 - Open your form and select Settings from the top.

    2 - Select E-Mails from the left panel.

    3 - Click Edit in the Notification section.

    4 - Click Advanced Tab from the E-Mails section that opens.

    6kL 1KscCsHwTfdHF2hScmBQSTGzVZah9bc kHEJ Screenshot 21

    5 - Activate the “Send Uploads as Attachment” and “PDF Attachment” sections here, then select the PDF Document you want to be sent and try again.

    BOzqXlAbKcJ2K5LcGU1Mi PBVxQi8PQP6TbRsqE8 Screenshot 32

    Please check and let us know if you need further assistance.