What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why cant I view any of My forms?

    Asked by missmorgan on March 24, 2014 at 01:27 AM

    I have not had 100 submissions this month

    My Forms Submissions
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 24, 2014 at 04:28 AM

    Hello missmorgan,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 14 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    You should have received warning emails which is sent whenever you reach close to your allowed submission limits. 

    Thank you!

  • Profile Image

    Answered by missmorgan on March 28, 2014 at 05:47 PM

    I just edited My form before seeing this response and went back to go take out the ssl and now, once again I cant even see any of my forms in order to edit them..what is going on? Can you please fix this?

  • Profile Image

    Answered by missmorgan on March 28, 2014 at 05:49 PM

    K I can see My forms now, I took out the SSL and yet its still saying the form is unavailable...

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 28, 2014 at 06:51 PM

    Hi, I see there is limit on your form, go on the edit mode of your form, and set the limit to "No Limit".

    Let us know if you have more questions, we will be glad to assist you.