Jotform not displaying with Cloudflare

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    tomrfellner1007
    Asked on November 16, 2021 at 11:52 AM

    Ever since I setup Cloudflare (free version) for my website (holyland360.tours) my Jotform will not display:

    https://holyland360.tours/formtest

    If I try to enbed using the source code and publish I get this error...

    {"time":"2021-11-16 16:45:10","message":null,"title":null,"redirectURL":"https:\/\/holyland360.tours\/formtest"}


    I tried disabling Cloudflare but the form still doesnt show up which makes me feel it has something to do with changing my Nameservers to Cloudflares. Any Ideas?


    Tom Fellner

  • Profile Image
    Marco_S
    Answered on November 16, 2021 at 03:26 PM

    Hello there,

    Thanks for reaching out to us.


    How are you embedding the form into your website?

    Could you kindly try to embed it using the iframe method?

    Getting the Form iFrame Code


    Let us know if the issue still occurs,

    Regards

  • Profile Image
    tomrfellner1007
    Answered on November 16, 2021 at 04:44 PM
    Hi Marco,
    That worked! I guess I didn’t think of using an iFrame (old school) but that works. Any idea what Cloudflare would be blocking Jotform javascript?
    Tom Fellner
    Founder • Bryt•Idea Consulting
    10083 Yampa CT • Commerce City CO
    www.brytidea.consulting
    ...
  • Profile Image
    Marco_S
    Answered on November 16, 2021 at 09:36 PM

    Hello there,

    I'm glad it worked!


    Well, it might be related to the Rocket Loader if you have it enabled.

    You can learn more on how to make the Rocket Loader ignore individual scripts checking out this article:

    How can I have Rocket Loader ignore specific JavaScripts?


    But if it works now, I'd suggest you to leave it as it is. The iframe method allows you to prevent also any possible script conflict.


    Let us know if you need any further assistance,

    Regards

  • Profile Image
    tomrfellner1007
    Answered on November 17, 2021 at 12:11 PM
    Thanks so much Marco!
    Just want you to know you guys have great tech support. Better than 90% of others I’ve interacted with.
    Tom Fellner
    Founder • Bryt•Idea Consulting
    10083 Yampa CT • Commerce City CO
    www.brytidea.consulting
    ...