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    Jotform says it's not available when downloading excel report

    Asked by studyportals on March 24, 2014 at 08:08 AM

    hello,

     

    I have been trying to download the excel report of one of my forms and it is not working. The issue persists for a week now, so I doubt it's due to exxeccsive load (every time). I also don't have a network problem.

    How can I get access to the content of my form?

    thanks!

    Screenshot
    My Forms problem excel content
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    JotForm Support

    Answered by ashwin_d on March 24, 2014 at 09:46 AM

    Hello studyportals,

    I'm sorry for the trouble caused to you.

    No we do not have any issue here and you should be able to download your excel report normally. Please share the report URL or the form ID for which you are trying to download the report and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by studyportals on March 24, 2014 at 02:02 PM

    thanks for the quick answer

    the url is this: http://www.jotform.com/excel/32452963002043

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    JotForm Support

    Answered by Welvin on March 24, 2014 at 04:13 PM

    Our apologies for the issue. How about downloading the submissions from your form submissions page as describe here: How to Download Form Submissions as Excel/CSV/PDF? ? Can you try it?

    Furthermore, let me forward this thread to our developers for further assistance about this matter.

    Thanks

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    Answered by studyportals on March 25, 2014 at 04:17 AM

    Indeed, this option worked very well. I will also keep it in mind for later use.

    Thank you very much for your support!

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    JotForm Support

    Answered by alp_deniz on April 09, 2014 at 06:31 AM

    You can now also download your excel report as 2 of 3 bugs related to excel reports are fixed. For your information, excel report download may timeout after ~2 minutes when some big amount of data is requested. We are working on it in order to remove this limit. 

    Thank you for your notifying us.

    Kind regards