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    Changed the email address but still sending submission emails to the old one.

    Asked by kicorv on March 24, 2014 at 08:48 AM

    We were thinking about upgrading our pack but probably we will not.

    Although we changed our email address, it is still sending the forms to the old one, even when we changed EVERYTHING to the new one.


    What is that?

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    JotForm Support

    Answered by ashwin_d on March 24, 2014 at 10:39 AM

    Hello kicorv,

    I'm sorry for the trouble caused to you.

    Upon checking both of your form's notification email alert, I found that it should be sending emails to "info@lyceume******.com". Are you receiving submission emails to some other email address?

    It is very unlikely that the submission emails will be sent to some other email address apart from the one which is configured in your notification email alert. Have you embedded your from in your web page? Please share the web page URL and we will take a look. 

    We will wait for your response.

    Thank you!

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    Answered by kicorv  on March 24, 2014 at 12:40 PM


    Yes we are receiving submission emails to the old email address (even the notification about this thread update), even when we changed it from general settings and also from notification settings.

    What can we do?

    Thank you.

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    JotForm Support

    Answered by Welvin on March 24, 2014 at 03:22 PM

    I cleared your forms cache. Can you please check again? Make sure to submit an actual data to the form to test it out. Also check my test submission if it's coming to your email, should be coming from this form: http://www.jotformeu.com/form/40823354797362