Wrong PDF is being sent

mftheatredept
Asked on November 16, 2021 at 03:02 PM

I am having an issue where I send out an edited form, but the signed version coming back is from the duplicated, non-edited PDF. As in the wrong person's information. What am I doing wrong?

Thanks!
Anne
Lorenz

Jotform Support

Answered on November 16, 2021 at 08:03 PM

Hi there,
Could you please provide us with more details? to clarify, do you mean the wrong PDF document is being sent back when they edited the submission?
Also, kindly please provide us with the form having the issue.
We will wait for your response.
Anne
Answered on November 17, 2021 at 03:57 PM

Yes. So to be specific, I chose the director's contract to clone for the other production roles because there wasn't much to change. I changed the job title, amount to be paid, name, etc. Sent the edited PDF, but what I received in return was the director's original PDF with the other role's signatures.
Lorenz

Jotform Support

Answered on November 17, 2021 at 07:28 PM

Hi there,
Kindly please share with us the form URL of the clone version, and the original form so we can check and compare.
https://www.jotform.com/help/401-where-to-find-my-form-url/
We will wait for your response.
Anne
Answered on November 23, 2021 at 05:16 PM

Original - https://form.jotform.com/212945697243061
Clone - https://form.jotform.com/212945449559167
Lorenz

Jotform Support

Answered on November 23, 2021 at 10:25 PM

Hi there,
I checked the cloned form, and it is currently not configured to send any PDF document, the same with the original PDF, it is not configured to be sent.
It seems like you haven't created a PDF document yet, you may try creating one by following this guide: https://www.jotform.com/help/384-how-to-customize-pdf-submissions-report/
After that, you can have it attached to the email notification.
Guide: https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/
Let us know if you need any further assistance.