Reached your limits - CAPTCHA

Good afternoon,

I received a notification today that I exceeded my email limit. I wasn't aware there was an email limit. The settings outlined below did not include an email limit. Please advise, thank you.

Hi there,

Thank you for reaching out to us!

There is a daily maximum limit for email (Covers the following function: “Reply”, “Forward”, “Test Emails” and “Share via Email in Publish”)

May I know what type of email are you referring to?

Looking forward to hearing from you.

Have a great day!

Hi Nina,

The email I am referring to are the ones I send from my form inbox (forwards). What is the daily maximum limit for emails as you've outlined above? Also, what does it mean when it says "Please correct the captcha" when the captcha is a small, clickable box?

@SocialWorkAdmission

Thank you for contacting JotForm Support!

can you please provide us with the Form URL

Is this happening for a specific form or also with other forms?

For further concerns, please don't hesitate to post your question on our Support Forum

Thanks!

Ken

Hi Ken, please see the form URL https://www.jotform.com/build/212835065258155. We only have 1 form at the moment.

Hello SocialWorkAdmission,

We're working on your question with the related team. We'll inform you as soon as possible.

Hello again,

We are sorry for the inconvenience. There are some daily email limits for these types of actions. So, you must be restricted temporarily.

If the issue will be replicated again, please feel free to let us know.

Hello again,

I'd like to inform you about the limit details:

• Free users can do 20 email actions daily.
• Paid users can do 1000 email actions daily.

Because you are a free user and you did more than 20 email actions on the same day, you may be restricted temporarily.

If the issue persists, please let us know.