Failed transfer to HIPAA server

  • Julius Bruch
    Asked on November 16, 2021 at 5:38 PM

    Hi,

    I have now several times tried to transfer a form to the HIPAA server. Each time the process seems to get stuck. Could you please look into what the issue seems to be here? Thank you very much for your help.

    Thank you,

    Julius

  • Girish JotForm Support
    Replied on November 17, 2021 at 2:40 AM

    Encryption will not work with HIPAA. Hence please disable the encryption option as shown below on your Account data page:

    1637134793 6194b1c9e4f2e 1711 4 Screenshot 10

    After disabling this option, please try upgrading to HIPAA again.