Failed transfer to HIPAA server

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    Julius Bruch 
    Asked on November 16, 2021 at 05:38 PM

    Hi,

    I have now several times tried to transfer a form to the HIPAA server. Each time the process seems to get stuck. Could you please look into what the issue seems to be here? Thank you very much for your help.

    Thank you,

    Julius

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    gerardw
    Answered on November 17, 2021 at 02:40 AM

    Encryption will not work with HIPAA. Hence please disable the encryption option as shown below on your Account data page:

    1637134793_6194b1c9e4f2e_1711_4.png

    After disabling this option, please try upgrading to HIPAA again.