What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Trying to upgrade to an Economy Plan but I keep getting an error

    Asked by mjost on March 24, 2014 at 11:25 AM

    I can not upgrade. I have an error message

  • Profile Image

    Answered by Carina on March 24, 2014 at 02:10 PM

    I kindly ask you to please give us more details of what error you are getting.

    What kind of Payment Schedule and Payment Method are you trying to use? 

    Thank you.

  • Profile Image

    Answered by mjost on March 24, 2014 at 03:38 PM

    Upgade to economy plan

    this is the error message : http://glui.me/?i=5ueo88p58suq2xe/2014-03-24_at_20.37.png/


    I think it's paypal

  • Profile Image
    JotForm Support

    Answered by TitusN on March 24, 2014 at 05:40 PM

    Please try the following link to Upgrade to an Economy plan:


    If it works, we shall reverse a pro-rated refund on your latest payment #76946232

    Please let us know.