What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I go back to the free plan?

    Asked by adairkaiser on March 24, 2014 at 12:52 PM
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    JotForm Support

    Answered by Welvin on March 24, 2014 at 03:31 PM

    Hi,

    Your payments were made through Paypal so please follow this steps to cancel your subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

     

    We can also request the cancellation to our billing department. If you can't make it from your PP account, then let us know here so we can add it to our request list.

    Thanks