Forms working but email address are not getting emails

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    Itsybitys
    Asked on March 24, 2014 at 01:32 PM

    this page:

    http://itsybitsythrifty.com/contact

     

    and this:
    http://itsybitsythrifty.com/shop-ma  
    and other pages, that use the same form.

     

    The submissions are being collected in the database you provide, but they are not coming into email, who they use is godaddy.  Can you tell me why?  I just changed to the noreply, which i've seen a problem in the past....but nothing...are they on some blocked list?   Thanks. 

  • Profile Image
    Carina
    Answered on March 24, 2014 at 03:47 PM

    Your email was in our bounce list:

    Reason(s) : smtp;550 5.1.0 sender rejected. IB504 - 198.2.128.13

    I removed it so now there should be no problem. You can consult our guide on how to prevent email bouncing issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Let us know if we can be of more assistance.

  • Profile Image
    Itsybitys
    Answered on March 24, 2014 at 06:46 PM

    Thank you!