What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Losing some submissions

    Asked by mbombasi on March 24, 2014 at 02:10 PM

    We had a submission sent on 2014-03-16 17:29:33.  A Google Drive folder was created on that date but no pdf was attached in the folder and we don't see it anywhere else on the drive.  I had to upload the submission from the jotform backend.  We also did not receive an email noticiation that this request was submitted so we were unaware that this request came through. 

    Seems that we are receiving other submissions before and after.  Haven't looked at all of them - hopefully this is the only one and luckily the main jotform backend still had the submission so we were able to support the customer.  Any idea what happened or what we should do to make sure we don't miss these again.

    https://trello.com/c/m8FQQMtD - check out this url to see screenshots of google drive - Notice that folder was made on 3/16 but pdf was made today.

    Page URL:
    http://studentcenters.gmu.edu/forms/kiosk-reservation/

    Submissions JotForm email check
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    JotForm Support

    Answered by BDAVID on March 24, 2014 at 04:32 PM

    Hi, it might have been  that the form was sent few minutes before the form being integrated with Google Drive, or a temporary glitch in the system. Glad to know you have been receiving the other submissions. Let us know if that  happens again.

    On regards of the email address, did you check the spam folder?  You may white-list our JotMails IP addresses:

    JOTFORM IP LIST:

    188.138.116.138

     107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157 

  • Profile Image

    Answered by mbombasi on March 24, 2014 at 05:30 PM

    Hope the glitch doesn't happen again.  we'll white-list the ip addresses.  Definitely checked the spam folder and saw nothing from you all.