I have tried numerous times to downgrade, how can I do this.

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    santinam
    Asked on July 21, 2011 at 11:34 PM
  • Profile Image
    mliz
    Answered on July 21, 2011 at 11:48 PM

    Hi santinam,


    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Professional until the time you have paid for expires

    If you are having problems retrieving your Plimus account let us know
    and we can enable the downgrade for you.
    Thanks for using JotForm.

    Regards,
    Mliz