What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have tried numerous times to downgrade, how can I do this.

    Asked by santinam on July 21, 2011 at 11:34 PM
  • Profile Image
    JotForm Support

    Answered by mliz on July 21, 2011 at 11:48 PM

    Hi santinam,


    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Professional until the time you have paid for expires

    If you are having problems retrieving your Plimus account let us know
    and we can enable the downgrade for you.
    Thanks for using JotForm.

    Regards,
    Mliz